Refund Policy

1. Introduction

At CS Gaming Hub, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website or services.

By making a purchase on our site, you agree to this Refund Policy. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy on this page. You agree to review this Refund Policy periodically to be aware of such modifications.

2. Refund Policy for Digital Products

Due to the nature of digital products, we generally do not offer refunds on purchases of digital goods once the download or access has been provided. This includes but is not limited to:

• Digital guides and e-books
• Premium content subscriptions
• Access to exclusive areas of the website
• Digital courses or tutorials

However, we understand that exceptions may be necessary in certain circumstances. CS Gaming Hub may, at its sole discretion, issue a refund for digital products in the following situations:

• The product was not delivered or access was not provided within 24 hours of purchase
• The product is fundamentally different from what was advertised
• Technical issues prevent you from accessing the purchased content, and our support team is unable to resolve these issues within a reasonable timeframe

3. Refund Policy for Subscriptions

For subscription-based services, the following refund policies apply:

3.1 Monthly Subscriptions

For monthly subscriptions, we offer a full refund if requested within 7 days of the initial purchase or latest renewal. After this period, we do not provide prorated refunds for the unused portion of the current billing cycle. You can, however, cancel your subscription at any time to prevent future charges.

3.2 Annual Subscriptions

For annual subscriptions, we offer a full refund if requested within 14 days of the initial purchase or latest renewal. After this period, we may, at our discretion, provide a prorated refund for the unused portion of your subscription, less any applicable administrative fees.

3.3 Cancellation of Subscriptions

Cancelling your subscription will stop future billing but will not automatically trigger a refund for the current billing period. To cancel your subscription:

1. Log in to your account
2. Navigate to your account settings
3. Select "Subscriptions"
4. Click on "Cancel Subscription"
5. Follow the prompts to confirm cancellation

Your access to subscription content will continue until the end of the current billing period.

4. Refund Process

To request a refund, please follow these steps:

1. Email our customer support team at refunds@csgaminghub.com with the subject line "Refund Request"
2. Include the following information in your request:
   • Your full name
   • Email address used for the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
   • Any relevant screenshots or evidence supporting your request

Alternatively, you can submit a refund request through our Contact Form, selecting "Refund Request" as the subject.

4.1 Response Time

We aim to respond to all refund requests within 2 business days. Complex cases may require additional time for review.

4.2 Refund Processing

If your refund request is approved:

• Refunds will be processed using the same payment method used for the original purchase
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution
• PayPal refunds are usually processed within 1-2 business days
• Other payment methods may have different processing times

5. Conditions for Refund Approval

While we review each refund request on a case-by-case basis, the following conditions generally apply:

• Refund requests must be submitted within the eligible timeframe specified for each product or service type
• Evidence of technical issues or product defects may be required
• Requests based on "change of mind" or "no longer needed" reasons are generally not approved for digital products after the cooling-off period
• Misuse of our refund policy, including multiple refund requests from the same customer, may result in future requests being denied
• Purchases made with promotional codes or discounts may be refunded at the actual amount paid rather than the full retail price

6. Exceptions to the Refund Policy

The following purchases are generally not eligible for refunds:

• Products explicitly marked as non-refundable at the time of purchase
• Purchases where the refund request is submitted after the eligible timeframe has expired
• Products that have been clearly used extensively before requesting a refund
• Services that have been fully delivered as described
• Purchases where evidence of fraud or abuse is detected

However, we understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please include detailed information in your refund request for our team to review.

7. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in:

• Immediate termination of access to purchased products or services
• Restrictions on future purchases
• Additional administrative fees

If you experience issues with your purchase, please allow us the opportunity to resolve the matter through our refund process before pursuing a chargeback.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, excluding holidays.